SAP SM ONLINE TUTORIAL

SAP Solution Manager Course Contents

• SAP Solution Manager Overview

Introduction to SAP Solution Manager
Evolution of SAP Solution Manager
Need for SAP Solution Manager
Support for ITIL Process

• SAP Solution Manager Tools and functionalities

Overview of SAP Solution Manager Functionalities in operation

• Installing SAP Solution Manager

Sizing
Hardware and Software Requirements
Installation Procedures

• Technical Configuration

Initial and Basic Configuration
Creation of System Landscape
Generation of RFC destinations
Creation of logical component
Establish connection from satellite systems to solution manager system

• Maintenance Optimizer

Overview of Maintenance Optimizer
Configuration and use of Maintenance Optimizer

• Early Watch Alert

Overview of Early Watch Alert function
SDCCN activation
Configuration Early Watch Alert session

• Monitoring in SAP Solution Manager

Overview of monitoring concepts
Overview and Configuration of CCMS
Integrates solution manager system with CCMS
Solution Monitoring
Business Process Monitoring

• Service Desk

Overview of Service Desk concepts
Basic configuration
Processing of a Service Ticket in the support organization
Create service desk message from satellite systems

• Change Request Management

Overview of Change Request Management
Overview of various elements of Change Request Management
Issue Management
Project Management

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